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A few words about products you might purchase from The Bargain Place
The items offered from The Bargain Place are graded stock.
So what does that mean?
Well, in theory they have been refurbished in some way. Now this could be for any number of reasons. At the worst end of the scale they have been bought by somebody, found to be faulty and exchanged by the retailer.
But items are refurbished for any number of reasons, and come out at various grades. It is not unknown for it to be a faulty batch of remote controls, or even just a damaged carton. Cabinet marks area possible on certain units, these should be expected, but if any are really serious then we would exchange the unit for you. We have no interest in selling you something you would not be happy with. We can send all stock back, and so if we don't like it for any reason we will!
Click here to read a fine example of how stock comes to be "graded"
What is my warranty?
You are covered by the sale of goods act when you buy from the bargain place, just as you are when you buy from any reputable retailer. This act means that you are entitled to a full refund or an exchange unit if the items proves not to be of "merchantable quality".
In practice this means that if the item is faulty from the box you can have a refund in full or an alternative unit. If your unit develops a fault within 3 months then the unit will be exchanged (or if an exact/reasonable exchange is not available then a refund will be offered). If the unit develops a fault after 3 months and up to 12 months then provided we can obtain an exchange with our supplier then an exchange will be offered (in this regard we have an excellent relationship with our supplier).
Please note that accessories are excluded. So items such as remote controls and microphones are not included in the warranty, where only "reasonable" exceptions would be considered. Of course they are covered if they are faulty from the box.
Please note that you may be asked to cover the cost of
carriage to and from me in Ruislip/Eastcote (unless exceptional circumstances
prevail) and the unit must be securely packed in re-usable packing (in other
words, keep the box!).
If you pay by PayPal for an item and we are unable to supply it,
or an acceptable alternative, within one month, then a refund in full will
be made including any PayPal fees. However, should you reject a
substitute offered for reasons that could be considered "unreasonable"
then the credit card fees would have to be borne by you. By example things
considered unreasonable would be cabinet colour, style of remote control, added
features (rather than removed ones!) etc.
Should I be worried about buying from this web site? It all looks a bit "cheap".
A good point. I have been selling these items now for about three years, not masses, but my supplier is excellent.
A sorry tale of the Alba DVD566 DVD player.
Argos (and others) sold this DVD player as a Dolby 5.1 decoder with an associated amplifier and speaker system.
Being Argos they sold hundreds of them, for it was a very good deal. Only one problem, they also got hundred of them back again, as it did not work. Well actually it did work, only the instruction book for it was wrong, so unless you were "in the trade" and saw through the problem it did not work. Argos being the decent folk that they are, took them back....
So a batch of perfect equipment becomes "graded" because of an error in the instruction book.
Somebody is even trying to make money out of selling the instructions correctly described (and good luck to them!)
